"Catalina, has been and it is a great support system for our firm. She is knowledgeable and her customer service skills are superb. She always goes above and beyond of her scope of work to help an agent, Every time I request something Catalina is quick and deficient and she always have a smile in her face. Overall, having Catalina at the office helping us in every little thing that we need is a breath of fresh air. I never hesitate to call because I know she'll be there willing and able to help. Please Catalina come back to the Naples office, we miss you :)"